Hospitality Tills | Remote System Management for EPoS Tills

	What is RSM? RSM Stands for Remote System Management. Managing your EPOS system and back office PCs could be expensive and time consuming work. Using the power of the internet our partners at Spear are able to ensure all your tills and back office systems are kept up to date, and by monitoring all your systems remotely are often able to spot issues before you even have the chance to notice, and most importantly... before any down time. What does RSM give me? There are several aspects to RSM - The most critical are listed below. Patch Management - With modern computer systems, which is exactly what your EPOS systems are, updates are continually issued by manufacturers in order to improve the operation of the machine and operating system. Usually these are simply installed by your PC automatically regardless of the time, and are often released unchecked. With help from our team at Spear these patches are intercepted and tested before they are deployed on your system. The patches that pass all the tests carried out will then be deployed at a time that's convenient for you. Managed Anti-Virus - All your PC based machines are loaded with a virus scanner which automatically protects them against the growing number of viruses. The system ensures that you can connect your back office PC to the internet, allowing you to take web site bookings, surf the net and stay in touch without risk to your front of house systems. Helpdesk Support - In the event that a problem does occur on any one of your supported systems you have a professional team of helpdesk engineers available to you, either by using the electronic ticketing system, or simply calling our hotline. Is My Data Secure? Yes - your data is 100% secure. All of our systems work on a high level of encryption and coupled with the firewall solutions we recommend make it virtually impossible for your system to be hacked in to by even the most determined hacker. Where are you based? Hospitality Tills are based in Cardiff, and our support partners are also based in the UK in the London area. All support systems are double-backed up to a secure site in the uk.